Tuesday, October 16, 2007

AT&T does something right: prorated cancellation fees

AT&T just scored a few points in my book. According to this article they are prorating cancellation fees based on how long you've been under contract.

I would assume it's based on how many months you have left, so a $175 cancellation fee spread out over 24 months leaves you paying about $7.30 per month left on your contract if bailed prematurely. Not too shabby considering before you'd get dinged with the full $175 if you ported your number out even a day early.

Maybe two year contracts aren't such a bad idea after all.

They're also no longer extending contracts when you switch rate plans, a practice which has screwed over numerous people and seems completely unethical.

Of course, all this is in the face of a law that will most likely pass, forcing them to do it anyway. But hey, way to kinda step up and sorta look out for your customers!

2 comments:

  1. hallelujah!
    finally cause im about switch to t-mobile from at&t and I had a year left but now it looks like im only gonna have to pay $90 not $175

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  2. Blitz - Maybe, maybe not. Most people are doubtful it will be retroactive, so it will only apply to people who sign contracts after the policy is initiated. Check with your local direct AT&T store to get the details. Good luck!

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